![]() Please see the ERIS SLA page for additional detail. Additional off-hours support will be provided on a best-effort basis. Mass General Brigham billing questions: more information support and other resources, please visit FlowJo Training and DocumentationĮRIS provides standard business-hours support (9AM to 5PM, Monday - Friday) for all supplied systems. ![]() Google Chrome is the recommended browser. You simply need to log in to the FlowJo Portal and add your credentials. Your license may be used on any operating system. Once in the FlowJo Portal, you may access your account by clicking on your initials on the right side of the top nav bar. The subsequent times, when accessing the portal you will need the email that you used for ordering and the password.PLEASE NOTE: your email will be auto-populated and cannot be change. If you have not previously done so, you will be asked to create a FlowJo portal account.This will bring you to the FlowJo portal. Once ordered, a User will receive an email to "Accept Invitation". You will receive an email requesting that you "Accept Invitation".Then click the Create Subscription button to complete the order.Log in with your Mass General Brigham username and password.Locate FlowJo Cytometry and then click on the Order button.Via a Web Browser go to the internal website.Your portal email account must match the email that was used to purchase the license. You must create a FlowJo portal account to use the license.Connected to the Mass General Brigham computer network or on VPN.Mass General Brigham does not provide support for FlowJo, users must contact the vendor.The recommended browser is Google Chrome.Each license owner may use their license on any computer.Software pricing is available on the ERIS Website (Log in required).Each license owner must create a FlowJo portal account, to be able to use their license.All upgrades within a license year will be available at no additional cost.I agree to allow FlowJo & BD to store and process my personal data. Your institutional email allows us to recognize any existing affiliations to ensure the best pricing and customer service. ![]() The License year starts on September 14th, regardless of when the license is purchased by the Researcher. The customer order center will allow you to create your quote, update your profile, and review your invoices. The cost is an annual fee for a FlowJo portal license.The purchase is for a single, annual FlowJo portal license.FlowJo Cytometry is a software package for analyzing flow cytometry data.Enterprise Research Infrastructure & Services (ERIS) has negotiated a discounted price for those with a Mass General Brigham user id to purchase a FlowJo portal license. ![]()
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